Shipping & Returns

DELIVERY

We currently offer delivery or collection for the wines you purchase from us:

UK MAINLAND DELIVERY

£10 flat rate for boxes of 1, 3 or 6 bottles
(packaged in our specially bought patented NAKPAK bottle boxes).
Monday to Friday please allow 48 hours from working day of purchase.

LOCAL DELIVERY & COLLECTION

For those of you living in South West London, wine is available to pick-up from us direct or we are happy to drop off the wine free of charge in the SW19/20 postal zone. Please select Local Pick-Up when checking out and we will follow-up with you

We hope these options are able to satisfy but if not or you fall beyond our current reach feedback is always appreciated to shop@provenancewine.co.uk

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not opened.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at steve@smadigital.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at steve@smadigital.co.uk and send your item to: 27/37 St George’s Road, London, MRT, SW19 4EU, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 27/37 St George’s Road, London, MRT, SW19 4EU, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.